Abstract
This study investigated the effects of socio-psychological factors such as communication, perceived risk, subjective norms, and perceived ease and perceived usefulness on their intention to use ERP. The results of the analyses showed that communication was a factor to reduce perceived risk, and communication had a positive effect on perceived ease and perceived usefulness. Also, perceived risk had a negative effect on perceived ease and usefulness. In other words, an active and effective education system is important to lower perceived risk, such as the burden or anxiety to use ERP, and to increase the intention to use it. Also, the subjective norm did not have a direct impact on perceived usefulness, but it was found to have impacted on perceived usefulness by mediating image completely. This result suggests that a communication system for lowering perceived risk and systematic and continuous education and a compensation system are needed to recognize the value of active ERP users and to internalize it.
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