Abstract
ABSTRACT The purpose of this study is to analyze the user satisfaction, royalty and compliant of a children’s library Website. To achieve the aim of this stu dy a modified Kim and Park’s model of the user satisfaction index which consists of informat ion quality, service quality, and system quality dimension is adopted. A total of 130 valid r esponses to the questionnaire were analysed using SPSS 18. It is found that the higher the us er satisfaction gives the higher the royalty and the lower the compliant. For the content s quality dimension, the items of Usability, Accuracy, Easy of understand, Reliability a nd Up-to-date; for the service quality dimension, the items of Interface design, Reliability, Responsiveness, and Empathy; for the system quality dimension, the items of Response time, I nteractive, Easy to access, and Easy to use show a significant relationships to the users’ satisfaction. 키워드: 어린이도서관, 웹사이트, 품질 평가, 이용자 만족도children’s library, website, quality measurement, user satisfaction index
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