동기 - 위생 이론 기반의 관광안내정보시스템 평가

Abstract

This study evaluated Herzberg’s motivation-hygiene theory and DeLone and McLean’s IS success model by applying a tourism information system, the major means for attracting people to a tourist destination. We set the service quality and entertainment quality as the motivation quality by adding the entertainment quality derived from the hedonic characteristics of information quality, system quality, service quality and a tourism information system, the quality factors commonly used in the information system quality evaluation and set information quality and system quality as hygiene factors and empirically analyzed the effect of the motivation factors and hygiene factors targeting the satisfied group and dissatisfied group according to the use of the tourism information system. According to the analysis results, both ‘Research hypothesis 1’ and ‘Research hypothesis 2’ were adopted and through this, this study is of significance in that it provided a more practical meaning in information system building and rebuilding, maintenance in terms of identifying factors giving more influence to user satisfaction and factors giving more influence to user dissatisfaction among information system quality factors.