상담자 정서역량 모델 개발과 교육요구도 분석

Abstract

The purpose of this study is to develop an emotional competence model that considerscounselors' job characteristics and job contents, and to analyze their educational needs. For thispurpose, a draft model was developed by literature studies and interviews with experts, andvalidity was verified through a Delphi survey. Finally, we analyzed educational needs for thefinalized competence model. As a result, a total of 4 competence groups, 10 competenceelements, and 48 competence indicators were derived. The competence groups and competencefactors consisted of emotional awareness(self-emotional awareness, self-efficacy, empathy),emotional management(emotional expression, optimism, stress management, cultural sensitivity),awareness of emotions at work(understanding of organizational culture), and management ofemotions at work(building cooperative relationship, conflict management). Based on the result,stress management, empathy, and cultural sensitivity were identified as priority competencies tobe developed. This study is significant in that it considers counselor emotional competence asan ability that can be developed through education and training rather than as an innate quality,personality, or character of the counselor, and systematically presents it through specificindicators in the counseling scene. In addition, it can be used to organize the contents andspecific teaching targets of programs to promote counselor emotional competence.