Abstract
This study is designed to help customers use more comfortable airports by predicting congestion and congestion times by identifying the traffic routes of passengers in the airport building by day of the week and time by using Wi-Fi sensor collectors, one of the IoT technologies. Analysis of passenger traffic analysis data showed that the most congested time zones were from noon. to 2p.m. for all facilities, which could be used to improve major facilities. Regression analysis of factors affecting congestion found that self-check-in reduces congestion and check-in counters increases congestion. These findings will provide important implications for operations, including congestion management at airports.
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