노인맞춤돌봄서비스 수행인력의 직무소진이 직무만족도에 미치는 영향

Abstract

The purpose of this study is to verify the sequential mediating effect of social support and self-efficacy on the effect of job burnout of personnel performing customized care services for the elderly on job satisfaction. To this end, a survey was conducted on 244 performers working at a customized care service implementation agency in Gyeonggi-do, and sequential mediating effect analysis was conducted using the SPSS PROCESS MACRO Model 6 developed by Hayes (2013). As a result of the analysis, first, it was found that job satisfaction decreased as burnout of personnel performing customized care services for the elderly increased. Second, it was found that social support had a partial mediating effect in the relationship between burnout and job satisfaction of performing personnel. Third, it was found that self-efficacy did not show a partial mediating effect in the relationship between burnout and job satisfaction of performing personnel. Fourth, it was found that social support and self-efficacy showed sequential mediating effects in the relationship between burnout and job satisfaction of performing personnel. In other words, it was verified that the higher the burnout, the lower the social support, and the lower the social support, the lower the self-efficacy, and finally the job satisfaction. Finally, based on the results of this study, practical policy implications to increase job satisfaction of personnel performing customized care services for the elderly were presented.