경찰 직무만족도와 시민 치안만족도의 상호 인과관계

Abstract

This study aims to analyze the reciprocal causal relationship between police job satisfaction and citizens' satisfaction with public safety. Utilizing secondary data collected from 252 police stations nationwide from 2016 to 2019, a cross-lagged panel model was employed for the analysis. The findings indicated a positive reciprocal relationship between police job satisfaction and citizens' satisfaction with public safety, corroborating the “Satisfaction Mirror” theory. The results of this research reaffirm the interdependent relationship between the police and citizens, presenting a longitudinal study that, in contrast to prior research, emphasizes the dynamic interaction between the two variables at the organizational level. However, as the findings are anchored in the culture and specific timeframe of one country, caution should be exercised when applying them to nations or regions with different backgrounds. Future studies should account for these limitations, analyze differences across countries and regions, and deeply explore the intricacies of the relationship by incorporating a broader spectrum of factors.