Напрями дослідження комунікації у професійному вимірі

Abstract

The article substantiates the need to study the problems of communication in the professional dimension and to apply information about the general mechanisms of communication to the professions of NGU officer and doctor. The choice of these professions is determined by the following factors: the importance of communicative competence for the representatives of these professions to ensure the peace of social community (citizens – in relation to a NGU officer) and individuals (patients – in relation to a doctor); great social responsibility: demonstration of the domination of law and order (in relation to NGU officers) and responsibility for a human life (in relation to doctors); low research level of these issues. Analysis of discursive practices of these professions representatives, common and distinctive features of their communication, questionnaires and surveys confirmed the need to develop these problems. The main research directions were substantiated for law enforcement officers (strategies in communication with offenders; ways of conflicts neutralization; communicative tactics of providing support in communication; peculiarities of interaction with mass media representatives; negotiation; specifics of persuasion for various target audiences; peculiarities of communication in social networks; resistance to manipulative influence) and for doctors (strategies in communication with a patient; maxims of quantity, quality, tact, generosity, etc.; creating a climate of support in communicative interaction; strategies and tactics in communicating with patients of different ages and psychological characteristics).