관광산업체 종사원이 지각하는 기업의 전략적 인적자원관리(SHRM)수준과 직무태도와의 구조적관계연구

Abstract

The purpose of this study is to identify the structural impact relationship between the level of strategic human resource management(SHRM) and job attitude(job satisfaction, Organizational Commitment) of the enterprises that are perceived by the employees of the tourist industry. The survey was conducted over a period of about 2 months from January to February 2017. The survey was limited to employees of tourism businesses nationwide(Busan, Gyeongsangnamdo, Gyeongju, Jeju) and self- enrollment by voluntary participation. The questionnaire distributed 180 copies, 147(81.7%) as final analysis data. Result of study using SPSS program ver. 21.0, First, <hypothesis1-3> and <hypothesis1-5> were adopted because 'Evaluation Management Division' and 'position/title Division' had positive(+) influence on strategic human resource management level and job satisfaction. Second, <hypothesis2-2>, <hypothesis2-3> and <hypothesis2-5> were adopted because 'Evaluation Management Division', 'Job management Division' and 'position/title Division' had positive(+) influence on strategic human resource management level and Organizational Commitment. Through this study, it was confirmed that the key areas of strategic human resource management(SHRM) of tourism industry are 'Evaluation Management Division', 'Job management Division' and 'position/title Division'. It is suggested that a centralization strategy of 'Evaluation Management Division', 'Job management Division' and 'position/title Division'. Through such a strategy, tourism industry executives and HR managers must continue to achieve corporate goals and maximize organizational performance.