СЕРТИФІКАЦІЯ ЯКОСТІ В ОСВІТНІЙ СФЕРІ: ЗАСТОСУВАННЯ ISO 9001 ТА ISO 21001

Abstract

The purpose of the article is to justify the need to implement ISO 21001:2019 "Educational organizations. Management systems for educational organizations. Requirements and guidelines for use" in the activities of domestic educational organizations. The achievement of the goal set in the article was carried out by methods of collecting scientific and practical sources of information and with the help of comparative analysis and analysis of dynamic series. The state of certification according to international and domestic standards in the field of education quality assurance in 2018-2022 was investigated to create common quality strategies. Based on the evaluation of the frequency of key words of ISO 9001 and ISO 21001 standards, their comparison was made. It has been established that the introduction of quality management standards in the educational sector is an important step to ensure the quality of education and increase its competitiveness. The introduction and use of ISO 21001 will significantly improve the management processes of educational institutions and increase the effectiveness of quality management. To understand the readiness of ISO 21001:2019 implementation, a survey of university administration representatives was conducted. The attitude of university admini­strations to the use of ISO 9001 and ISO 21001 standards was established. The results of the survey showed that the existence of an effective accreditation system, the optional introduction of ISO, and the lack of resources (personnel, financial) hinder the process of implementing ISO 21001 in universities. Proposals for the implementation of ISO 21001 in the activities of domestic higher education institutions are based on the need for the formation of a culture not only of administrative activities, but also of changing the environment of the activities of educational institutions and consist in the development of a national policy for the introduction of ISO 21001 in the educational sector, the need to conduct informational and explanatory work among educational institutions about the advantages of the implementation of ISO 21001, provision of financial support to universities implementing ISO 21001.