Abstract
Abstract The concept of Communities of Practice (CoPs) has been highlighted as an effective method for knowledgesharing in Knowledge Management (KM) and has been utilized strategically by many organizations. Therefore, the need to diagnose knowledge sharing activities in CoPs has increased. Previous studies of CoP strategies has generallysuggested broad guidelines without diagnosing the current knowledge sharing status of individual CoPs. Furthermore,diagnosis methodologies are not connected to the strategic direction and require considerable time and effort to conduct regularly. The purpose of this paper was to develop a sustainable diagnosis framework for identifying knowledge sharing activities in virtual CoPs and to suggest strategies for CoPs-based on the proposed diagnosis framework. Finally, the proposed diagnosis framework was applied to an educational service case. Key Words : CoP, Diagnosis Method, Knowledge Flow * Corresponding Author : Jong-Yi Hong(Kyungnam Univ.)Tel: +82-10-9164-4023 email: jyhong@kyungnam.ac.kr Received February 5, 2014 Revised (1st September 22, 2014, 2nd October 17, 2014, 3rd November 5, 2014) Accepted November 6, 2014
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