민간항공 조종사 직무만족에 대한 항공사 오류관리문화의 영향

Abstract

This study was conducted to confirm the effect of the organizational fairness and airline error management culture that can affect the job satisfaction of airline pilots. Organizational fairness includes distribution justice, procedural justice, and interaction justice in detail, and error management culture is defined as a culture in which an organization maintains the view that its members’ errors occurred in the process of interacting with an uncertain environment. This study found that organizational fairness does not have a significant impact on the job satisfaction of civil aviation pilots, and the higher error management culture level of airlines, the better the job satisfaction of captains. Also, this study found the modulation effect of airline error management culture proportionally affects two of the detailed components of organizational fairness which are the distribution justice and interaction justice. Therefore, effort to promote the error management culture of airline is expected to be an effective measure of strengthening captains’ positive job attitude, and would improve efficiency and safety of the air transport.