골프장 캐디의 직무스트레스, 직무만족, 조직몰입간의 인과 관계

Abstract

This study focused on gaining a better understanding of job attitudes toward golf course caddies. Reviewing the previous studies, few studies have focused on golf course caddies’s job attitudes such as job stress, job satisfaction, and organizational commitment. Thus, this study aimed to examine the relationships among job stress, job satisfaction, and organizational commitment of golf course caddies. In order to accomplish this study, the proposed model was developed based on the review of the empirical studies and it tested the causal relationships among them. total 230 questionnaires were distributed to caddies at two private membership golf courses and one public golf course using a convenient sampling method. Among them, twenty-nine questionnaires were excluded because they were not fully completed. There were 201 usable questionnaires. Data were analyzed with frequency analysis, descriptive analysis, correlation analysis, reliability analysis, confirmatory factor analysis, and structural equation modeling using PASW Statistics 18.0 and AMOS 18.0. The results of this study indicated that internal and external job satisfaction of golf course caddies has been negatively represented by the degree of physical and psychological job stress of golf course caddies. Job satisfaction had a positive impact on organizational commitment of golf course caddies. That is, job satisfaction composed by internal and external factors was strong predictor of affective commitment to the golf course. Job stress didn’t have a direct and significant influence on organizational commitment of golf course caddies. Based on the results of this study, it might have the fully mediating role of job satisfaction of golf course caddies in the relationship between job stress and organizational commitment. From an internal marketing perspective of golf courses, the findings of this study may provide the valuable information and the extensive knowledge to effectively manage golf courses. The findings also contribute to a provision of the practical applications for managers of golf courses.