Abstract
The article examines the weaknesses in the protection mechanisms for vulnerable energy consumers in Bulgaria. The thesis that the lack of adequate protection mechanisms causes the emergence of a fourth pillar of energy poverty beyond the three most frequently cited pillars – high energy prices, low incomes and low level of energy efficiency of buildings – is justified. An overview of the mechanism for household access to justice in the energy sector in Bulgaria is provided, starting with the national ombudsman, municipal ombudsmen and ombudsmen in energy companies. The main problems, encountered in energy justice for households in this sector are summarized, as well as the way in which state institutions respond to these problems. The study concludes that the Bulgarian citizens face high levels of energy injustice and poverty, which they have to fight using ineffective consumer protection mechanisms. This effectiveness depends on persons in charge, not on legal and administrative processes.
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