Abstract
본 연구에서는 대학도서관 정보봉사시스템의 성과를 측정하기 위하여 선행연구 문헌조사를 통하여 도서관 이용, 문헌자료 대출, 참고봉사 및 이용자교육, 전자서비스 등 4개 영역에 16개 성과측정을 위한 지표를 개발하고 이를 바탕으로 대규모, 중규모, 소규모 대학도서관을 각각 2개 기관씩 모두 6개 기관을 조사하였다. 조사된 결과를 바탕으로 지표의 의미와 활용 방안 및 정보봉사시스템의 성과 향상을 위한 방안을 제시하였다. The study investigated the indicators for information service system performance measurement through the review on the related literatures, and developed 16 indicators for the performance measurement in 4 areas of library visit, lending, reference service and user instruction, and electronic service. And then with the indicators, the study surveyed 6 academic libraries including each 2 of large, middle, and small sized academic libraries. Based on the survey results, the study made a proposal for the application of performance indicator and the improvement of information service system performance.
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