КАК СДЕЛАТЬ ПОЛИКЛИНИКУ БОЛЕЕ ПРИВЛЕКАТЕЛЬНОЙ? ВИДЕНИЕ РУКОВОДИТЕЛЕЙ

Abstract

Significance. State polyclinics are the main elements in primary health care. Shortcomings in their performance affect the quality of medical care. Head doctors are a valuable resource; they understand major problems of polyclinics from within. The purpose of the study was to identify major shortcomings in performance of state polyclinics in Krasnoyarsk from the viewpoint of head doctors and analyze possible ways to improve the situation. Material and methods. During 2019, the interview of all head doctors and heads of polyclinic branches with assigned adult population of Krasnoyarsk state polyclinics was conducted. As a result, 23 people were interviewed. An approach of informal semi-structured in-depth interview was used. The resulting data were quantitatively processed with the help of content analysis approaches. Descriptive statistics of categorical variables are presented as percentages. Results. According to the opinion of head doctors, in order to increase attractiveness of primary care facilities, it is necessary to look for opportunities to expand appointment slots, reduce the shortage of medical stuff, reduce work pressure on general practitioners, and reconstruct cooperation with health insurance organizations, improve appointment making, improve office and medical equipment, focus attention of medical universities on training young doctors to work in polyclinics. Conclusion. The study has analyzed opinion of head doctors regarding major problems they face in daily work. Improvements in the identified areas will make it possible to increase attractiveness of city polyclinics.