Abstract
The purpose of this study is to examine the effect of the emotional labor which is thought as important but has not been studied almost on the attitude to the union.This study built a exploratory empirical model that there is causal relationship of the emotional labor on the attitude to the union on the base of the exploratory consideration. To test hypotheses empirically, the questionnaire data were collected from 409 members of Korean Confederation of Trade Union in Busan and was analyzed by using Regression Analysis. Results of empirical analysis are as follow. 1) deep-acting and intensity which emotional labor dimension has the significant positive effect on the union attitude. 2) The significance of this study indicates that labor union member's business care level plays a role as moderating variable influencing the relationship between emotional labor and union attitude. Lastly, this study suggested the implication of the result, the limitation and the direction of future study. The results of this study provide suggestion to the trade union and the company.
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