Abstract
The present article outlines the results from several studies, conducted prior to and after the emergency related to COVID-19 in Bulgaria. They all aim at describing how different groups of volunteers – general population, teachers, school and university students – adapt to the new situation and what their attitudes towards online and blended forms of training are. Based on our research findings, designated to advocate the most adaptive framework for crisis management, has been proposed here. The general conclusion of our studies is that all participants in the survey, regardless of their age or gender, exhibit similar patterns of behaviour and reactions during the four month period of COVID-19 outbreak. This is a clear indication that a broad framework to support the whole community should be sought. One of the findings is that in an ambiguous and nonpredictable context, highly dependent on the global course of the pandemic, participants in the educational process feel secure when they know they can achieve their set educational short-term or mid-term goals, like for example, finish the school or university year. Another conclusion is that in order to feel secure and successful, participants need to have a sense of control over their own lives, which can be achieved and enhanced by a positive and supportive environment which can assure flexibility.
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