Abstract
The article analyses the relevance and necessity of developing a customer service system in the field of notarial services. The author emphasises that the topic of forming a customer service system in notaries has not been developed, no special studies have been conducted, and there is no legislative regulation of this issue. The author examines the legal nature of notarial activity as a service activity which is of a public nature but is a client-oriented activity. The article proposes to develop the concept of a customer service system for the provision of notarial services in integration with the information and communication system of e-notary. The author refers to the formation of a cus-
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