Abstract
This study was conducted to examine the perceptions of employees at tertiary and general hospitals, which have passed the certification of Electronic Medical Record (EMR) systems, regarding the objectives of the EMR certification program. The study was conducted from the perspectives of the public, medical institutions, and the industry. Data collection spanned from August 1 to October 31, 2022, involving responses from 1,187 employees across 11 or more accredited hospitals. The analysis included descriptive statistics, mean analysis, regression analysis, and Scheffé's analysis to understand the perceptions from the three different perspectives. The results revealed that from the public's perspective, the highest recognition was for “enhanced information security in medical information leading to the prevention of personal data breaches and security incidents” (t=-3.827, p<.01). From the perspective of medical institutions, the highest but not statistically significant recognition was for “improved clinical decision support such as medication warnings and effective history management of medical information, enabling safer and higher quality medical services” (f=-1.612). From the industrial perspective, there was high recognition for “the capability to meet market quality demands due to national recognition of EMR system quality standards” (f=-3.154, p<.01). Linear regression analysis was conducted to identify factors influencing the recognition of the objectives of the EMR certification system. The results showed that the model explained 27.4% of the variance for the public perspective, 26.9% for the medical institution perspective, and 28.6% for the industrial perspective, with all models being significant (P<.05). Following the implementation of the EMR certification system, medical institution employees positively perceived it from the perspectives of the public, medical institutions, and the industry. Future efforts should focus on enhancing system functionality awareness among employees, improving quality, and government and medical institutions should work together to enhance user interoperability of the system.
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