Abstract
This study examined the organizational culture that enables workers to be satisfied and immersed in their organization, and how the organizational culture affects the psychological factors and behavior of employees. For the study, a survey was conducted from January 15 to January 31, 2018. As a result, it was found that a relationship between organizational culture, positive psychological capital, organizational commitment, and turnover intention of the luxury hotel appeared. These results confirm that organizational culture is an important factor in determining the psychological attitudes and behavior of staff. This study is meaningful in that it analyzed the psychological factors and attitudes toward the organization of internal customers who deal with external customers during service encounters, away from the characteristics of the service industry that focus on profit generation, through the satisfaction of external customers. This study is expected to provide useful data to identify the factors affecting the psychological wellbeing of hotel employees to have a positive effect in forming positive attitudes toward the organization.
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