Abstract
This study aims to develop the measuring instrument of the educational service quality that can be applied to the department of airline services in universities, and reveal the dimensions that reflect the characteristics of the department of airline services in universities. To achieve the purpose of this study, the initial measuring instrument of the education service quality was derived through the thorough analysis of the previous studies, and the contents of the measuring instrument were developed through conducting three rounds of Delphi surveys. The results showed that the educational service quality factors in the department of airline services were identified 7 dimensions and 42 items which were global support factors, employment support factors, education factors, professor factors, reputation factors, environmental factors, and department management factors.<BR> This study suggests the direction of education that the department of airline services should aim for, and provides implications for efficient department operation to improve the department of airline services’ specialty and educational service quality in the future.
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