Abstract
Purpose The purpose is to empirically investigate the effects of emotional labor characteristics on the job of part-time college students and to suggest improvement in the work environment. Methods The survey was conducted on part-time college students, and statistical analysis and hypothesis verification were conducted. The results of the study areas follows. Results First, the surface acting of emotional labor showed the highest score of 3.70/5.0, followed by job stress, job satisfaction, and deep acting. Second, It was found that working hours had a negative(-) effect on deep acting, and the frequency of face-to-face with customers had a positive(+) effect on surface acting. Third, deep acting has a positive(+) effect on job satisfaction, surface acting has a positive(+) effect on job stress, and job stress has a negative(-) effect on job satisfaction. Conclusion The purpose of university student part-time jobs is financial, but there are also career exploration, career accumulation, and social improvement. And above all, the emotional labor issue requires support from social awareness, related laws, and social institutions. This study presents basic data because the number of samples is not sufficient to analyze with the structural model, and the related previous studies are also lacking.
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