호텔외식 조리종사자의 인적근무환경이 직무만족과 이직의도에 미치는 영향 연구

Abstract

This study has demonstrated the impact of the human working environment of hotel and foodservice culinary employees on job satisfaction and turnover intention, and also identified factors affecting job satisfaction and turnover intentions of culinary employees. The results of this study will have a positive impact on job satisfaction and turnover intentions for hotel and foodservice culinary employees and will provide a desirable direction for the development of hotel dining organization. According to the verification about the relationship between the four factors of culinary employees' job environment and job satisfaction, a positive relationship could be seen. The four factors are the human environment which means the personal or official relationship between supervisory personnel and co-workers, the physical environment which means the facilities required for working and the amenities, welfare facilities for the workers, the salary and off days for the employees, and the compensation system related with personnel management fairness. However, the professionalism of the employees' duty and work expertise related to job placement showed no sign of relationship. As a final outcome, the physical environment and compensation system for hotel and foodservice culinary employees significantly motivated the employees' task performance. Therefore, these two factors largely influenced job satisfaction.