Abstract

The processes of training air traffic controllers require the development of a quality management system for their training, which should allow to evaluate the results of their training. The main task of assessing the quality of training is to obtain the information necessary for proper conclusion on the success of their training course and assess the expected quality of their work. The article establishes that when training controllers, whose erroneous actions influence the performance of air traffic control tasks, “indirect indicators” are also used along with direct indicators – indicators of the body’s physiological “price” for the results achieved. The choice of indirect indicators is due to the nature of the activity of the controllers. As a rule, indirect indicators are aimed at assessing the intensity of the neuro-emotional stress of the air traffic controller in the process of training.Compliance with the conditions created in the interest of controlling the controller's algorithm of operation is provided by using simulation equipment with a high value of the indicators of completeness and quality of reproduction of the information model, using natural resources to create an environment corresponding to the actual conditions of air traffic control.The article developed a method for evaluating the results of training air traffic controllers, based on the formalization of assessment using the theory of fuzzy sets. An apparatus has been developed to formalize the rules for obtaining estimates of individual and group activities of dispatchers. This approach allowed us to bring estimates of different nature into a single formal system and take them into account using common formal rules.

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