불만표명행위의 상호작용에 대한 한중일 대조연구 -부담도의 차이를 중심으로-

Abstract

In this study, similarities and differences of linguistic strategies used by Korean, Chinese and Japanese male and female college students in situations involving different levels of imposition, one with a high degree of imposition and the other with a low degree, are analyzed and discussed quantitatively with special attention given to the interactions of complaint expressing acts.<BR> Firstly, male and female college students in Korea, China and Japan show a common tendency to use an expression of apology, explanation of reason, confirmation of situation, admission of responsibility, self-justification, presence of compensation, and soothing speech more frequently than other linguistic strategies when they are a complainant in situations with a lower degree of imposition. Further, the complainants tend to use the confirmation of situation, direct and indirect expression of complaint, active improvement request and concession speech more often than other linguistic strategies in common.<BR> Next, the complainants tend to use in common an expression of apology, explanation of reason, confirmation of situation, admission of responsibility, evasion of responsibility, self-improvement, self-justification, presence of alternative, presence of compensation, and soothing speech more frequently than other linguistic strategies in situations with a higher degree of imposition. In addition, the complainants exhibit a common trend of using confirmation of situation, direct and indirect expression of complaint, active improvement request and concession speech more often than other linguistic strategies.