Abstract
The purpose of this study was to investigate the perceived quality of work life held by hotel food and beverage employees. This was done in order to examine how their quality of work life perception affected their perceived job engagement, organizational commitment and turnover intention. Data were collected from hotel food and beverage contract workers in 10 five star hotels throughout Seoul. A total of 220 samples were deemed acceptable for final analysis. The statistical tools used for this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical packages: SPSS (18.0) and AMOS (18.0). The results showed first that perceived quality of work life had a significant effect on job engagement and organizational commitment while turnover intention did not. Secondly, it was shown that job engagement had a significant effect on organizational commitment while turnover intention did not. Thirdly, the results also indicated that organizational commitment had a significant effect on turnover intention. Practical implications and limitations of the study are also discussed within.
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