Abstract
<p>Semantic analysis of organizational reviews is a key tool for assessing customer satisfaction levels. Business entities should regularly conduct analysis and emotional sentiment investigation to delve deeper into the data and gain a more comprehensive understanding of their operations, including through the use of machine learning methods. Presently, deep learning-based methods are garnering increased attention due to their high efficiency. In this study, we will focus on sentiment analysis tasks. To perform sentiment analysis, we will employ machine learning methods, including various approaches to text vectorization, deep learning models, and natural language processing (NLP) algorithms.</p>
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