항공사 승무원의 심리적 계약위반과 조직냉소주의 관계에서 직무소진의 매개효과

Abstract

The purpose of this study is to examine the mediating effect of job burnout in the relationship between the psychological contract violation and organizational cynicism of the merged corporate flight attendants after the announcement of the airline M&A. Since M&A causes considerable anxiety and fear in the future of the merged members, we would like to present a human resource management plan for successful M&A by reviewing the impact of negative psychological factors on the company. For this purpose, data were collected by conducting an online survey on flight attendants of airline A, the flight attendants of the merged company, and a total of 316 valid questionnaires were analyzed using SPSS v.23 and AMOS v.23 programs. As a result of the analysis, first, it was confirmed that the perception of psychological contract violation had a positive (+) relationship with organizational cynicism. Second, the perception of psychological contract violation was found to have a positive (+) relationship with job burnout. Third, it was confirmed that job burnout had a significant positive (+) effect on organizational cynicism. Finally, job burnout was found to have a mediating effect on the relationship between psychological contract violation and organizational cynicism. Based on these research results, we would like to present strategic implications for flight attendants human resource management for the currently underway airline M&A merger company.