호텔종사원이 지각한 상사의 감성역량이 이직의도에 미치는 영향에 있어 LMX의 조절효과

Abstract

This study verified the effect of the emotional competency of the bosses perceived by hotel employees on turnover intention and the moderating effect of LMX in these relationships. As a result, the following results were obtained. First, as a result of verifying the relationship between the emotional competency of the boss on turnover intention, it was found that only the attitude competency of the emotional competency of the boss had a negative effect on the turnover intention. It was found that if the boss is achievement-oriented to seek new opportunities while overcoming difficulties, it is positive in self-awareness and evaluation, and has the ability to control his impulsive emotions, the intention to turnover decreases. Second, as a result of verifying the moderating effect of LMX in the relationship between the boss's emotional competency and turnover intention, it was found that LMX showed a moderating effect in the relationship between the attitude competency and turnover intention among the emotional competency of the boss. In other words, it was found that a higher perception of the boss's attitude capability and a high perception of the LMX at the same time resulted in lower turnover intention. Therefore, it will be necessary to strengthen the attitude competency among the boss's emotional competencies, and to make the superior-subordinate relationship a friendly relationship and the support of the organization.