항공사 객실승무원의 서번트리더십 지각이 상사신뢰와 직무성과에 미치는 영향: FSC를 중심으로

Abstract

The purpose of this study was to investigate the relationship between servant leadership, supervisor trust, and job performance of airline crews working for large domestic airlines. This study collected data through 293 surveys prepared by cabin crew through a total of 370 surveys distributed to the two major full-service airlines in Korea based on structural equation modeling using AMOS. We also used a quota sampling scheme within the non-probability sampling model. The main results derived through this study are as follows. First, it was found that servant leadership had a significant effect on supervisor