Интерпретация эмоциональной речи пациента как элемент коммуникативной компетенции врача

Abstract

The relevance of this study is due to the desire to propose one of the criteria that contributes to improving the effective communication with a patient: analyzing and interpreting patient’s emotional speech. The aim of this paper is to consider the usage features of figurative and expressive means in a patient’s speech which may characterize both the sick state and his attitude to health problems. To achieve this aim the following methods are used in the paper: distributive, contextual, semantic and stylistic methods. The material for analysis is the patent’s phrases taken from the various sources: real and designed for classes communication situations, mass media, teaching aids and science articles on the medical discourse. A patient is an equal partner in the communication with a doctor that is why the consideration of linguistic and paralinguistic factors influencing the patient’s choice of speech means is no less important. When studying the patient’s speech expressive means can be distinguished at all levels of the language: phonetic, morphemic, lexical and grammatical. Doctor’s understanding the explication of the patient’s intentions and analyzing the patient’s speech expressive means contribute to correct interpreting the patient’s story about himself and his state of health. We believe that the patient’s thinking creativity being expressed in using the emotional means is due to, on the one hand, his inability to describe internal pain sensations properly in detail. On the other hand, in the situation of a strong pain it is due to the patient’s desire to quickly find the right metaphor or other means to express his thought by a non-standard way that implies more emotionally and thus increases the function of influencing the interlocutor and creates more positive emotional background in communication with a doctor.