ИНФОРМАЦИОННАЯ ФУНКЦИЯ ЭЛЕКТРОННОГО ПУБЛИЧНОГО УПРАВЛЕНИЯ В УСЛОВИЯХ ТРАНСФОРМАЦИОННЫХ ИЗМЕНЕНИЙ

Abstract

The purpose of the article is to consider the main components and advantages of the concept of "service" public administration in the constantly changing conditions of the transition to knowledge, information and information technology. The subject of the research is the process of improving the technology of providing public services for citizens from the point of view of client orientation in order to improve the quality of services provided, which is an important part in the development of the information function of public administration in the Russian Federation in the context of changes. Research methodology: the theoretical and methodological research was based on the scientific works of domestic and foreign scientists concerning the paradigm of public administration caused by transformational changes in the economy and society. Research results: the Russian and foreign experience of the development of the concept of "service" public administration is analyzed, the state within the framework of the service model is considered as an integrating social institution, and the advantages of using information and communication technologies in state and municipal administration are revealed.