Забезпечення якості роботи підприємств автомобільної інфраструктури з позиції ергономіки

Abstract

The article identifies the important role of automotive infrastructure in the transport system, identifies its components, outlines the application of ergonomics in the road transport system, reveals the multilevel structure in the system "driver-car-road-car infrastructure", within the system established the spiral nature of its elements. which provides for the constant repetition of actions and measures aimed at improving working conditions, which is happening at the highest level, justified, promising areas of automotive infrastructure. An integral part of road transport is the road infrastructure, which provides favorable conditions for the proper implementation of transport companies' mission. Despite the fact that the road infrastructure is not directly involved in transportation, its role is equally important, because it creates the minimum and additional conditions for road transport to perform its function - to ensure efficient, comfortable and safe transportation of passengers and goods. In the conditions of dynamic development, an important task of the automobile infrastructure enterprises is to establish effective system interaction by coordinating the actions of all components of road transport processes within a single system. The use of a systematic approach in this case allows to ensure the high quality of enterprises in the field by combining the production potential of man, technical means and the environment. These elements form a holistic system "man-machine-environment" (LTS) [6, p.163], which is the subject of study of ergonomic science and has significant potential in terms of improving the quality of the system. The article defines that the peculiarity of the system is its tendency to entropy, resulting in the evolution of its elements. At the same time, the improvement of one of the elements unbalances the system and leads to the evolution of its other subsystems, which again stabilizes its state, but at a higher level. It is substantiated that such development of the studied processes is characterized by a spiral tendency of development, according to which the actions and reactions of the elements of the system are constantly repeated, but each time at the highest level.