СОВЕРШЕНСТВОВАНИЕ БИЗНЕС-ПРОЦЕССОВ В ХОЗЯЙСТВЕННОЙ ДЕЯТЕЛЬНОСТИ МАЛЫХ СРЕДСТВ РАЗМЕЩЕНИЯ

Abstract

The article analyzes business processes using the example of the miniresort “Lazurny Bereg”. Of the four business processes (the main one, the accompanying one, development and management), the main business process turned out to be the least problematic. At the preliminary stage of identifying problematic processes, the employees of the enterprise voiced specific shortcomings for each of the business processes that, to one degree or another, affected the development of the enterprise. Among the shortcomings were named: lack of accounting, insufficiently “transparent” scheme for the areas of responsibility, incompetence and lack of personnel, insufficiently coordinated interaction between departments and guests, chaotic actions of the management, etc. In order to properly organize business processes of economic activity, it is necessary to eliminate all the visible shortcomings. The article provides recommendations for their elimination, which consist in regulating enterprise business processes (each of them is described in a separate regulation), which will fully describe them and the procedure for interaction between employees of departments that are related to a particular process. The implementation of the proposed recommendations in the activities of the miniresort pursues the following goals: elimination of spontaneity in work and the accumulation of knowledge, full control over the passage of all stages of business processes, internal audit, reduction of work time and minimization of errors. It is proposed to evaluate the efficiency of regulation of business processes of the miniboarding house “Lazurny Bereg” using the questionnaire method. For this, a questionnaire has been developed to assess the effectiveness of business processes, which must be filled out by the manager, restaurant administrator, boarding house administrator, marketer and head of the reservation service. The requirements for the procedures within the questionnaire are set out, as well as the interpretation of the results.