Abstract
This study tries to survey general behaviors of the users and their`s perceptions on the service quality, with the staff members` expectations, of the Information Commons in the National Digital Library of Korea. `Computer Cluster,` `User guide service` and `Internet information` are most used and general facilities, services, and contents are most satisfied. The comparative analysis shows that the customers` perceptions of overall satisfaction, customer loyalty, and service quality and overall satisfaction of each three primary dimensions(library staff, resources and services, facility and physical environment) are higher than those of staff members` expectations.
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