피부미용 종사자의 재교육 인식이 실무능력에 미치는 영향 - 창원지역을 중심으로 -

Abstract

This study attempted to investigate the influence of the perception of retraining on working ability against cosmetologists and examine current retraining status and curriculums. For this, data were collected and analyzed, using IBM SPSS Statistics 20.0. Subjects’ general characteristics, job type and retraining status were estimated through percentage and frequency analysis. In addition, means, standard deviation, percentage and frequency analysis were used to assess retraining and analyze financial performances by retraining characteristics, working ability from a technical perspective, retraining characteristics and customer service skills. The results found the followings: First, concerning retraining characteristics, 82.2% respondents were positive in ‘helpful for self-development’. Second, in terms of financial performances, 75.7% had a positive response in ‘contribution to increase in sales due to technical skill improvements’ and ‘efficient time management’. Third, 75.7% revealed high financial performances in ‘self-confident in using technical skills’ and ‘better understanding of theories’. Fourth, after retraining, the respondents showed a positive response in ‘I’m making my best efforts in customer services’, ‘able to cope with customer complaints in a more flexible fashion’ and ‘confident in communication with customers’. Fifth, ‘helpful for business management’, ‘helpful for interpersonal relationships’ and ‘sufficient qualification as instructor’ had a statistically significant influence on financial performances.