Abstract
The article is devoted to the analysis of defects in residential buildings identified during the warranty period. The purpose of the study is to reduce the costs of construction organizations during the warranty period of maintenance of residential buildings and improve the quality of construction. A residential complex consisting of twenty low-rise buildings was selected to study the operation of residential buildings and estimate costs. Key defects were identified and analysed. In the course of the research, a scheme of operational quality control has been developed, with the help of which it is possible to increase the level of quality management of construction and installation works, reduce the costs for construction organizations during the warranty period of service and, as a result, increase customer satisfaction and loyalty.
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