ВНЕДРЕНИЕ СИСТЕМЫ МЕНЕДЖМЕНТА КАЧЕСТВА ПРИ ОКАЗАНИИ ЖИЛИЩНО-КОММУНАЛЬНЫХ УСЛУГ

Abstract

The article considers the main stages of the project of developing the quality management system based on the international standards in functioning the housing and public utilities sector, which is one of the most important components of the national economy. Functioning of housing and public utilities is important to provide the services for the citizens and legal entities in the sphere of sanitation, repair and preventive maintenance, electricity, heat and water supply. At the same time, the insufficiently productive activity of the system of housing and public utilities is a long-term problem of the national economy, which is under constant control of the authorities, population and mass-media. It has been stated that improving the housing and public utilities in Russia may be achieved due to implementation of external and internal instruments. External instruments for improving the housing and public utilities require governmental influence and considerable investments, which is available for the natural monopolies and most powerful corporations. The internal instruments imply activation of inner reserves for achievement of sustainable competitive advantage. A special attention is paid to the development realizing the quality management system as an effective management tool. The expediency of introduction of the quality management system into housing and communal services sector has been justified, and prerequisites of its introduction have been considered. The principles of introducing the effective quality management have been presented. The maintenance of the main stages of the project on development and deployment of quality management system has been described. The conceptual scheme of the interacting elements of the system has been shown. The complex of quantitative indices of evaluating the quality of housing and communal services has been offered.