Abstract
The reason behind studying the category of effi ciency lies in the number of approaches, methods, types of defi nitions, interpretations in various fi elds; possibilities and challenges in decision-making; and the infl uence of subjective factors in particular approaches and methods. All of this enables the search for ways to improve the performance effi ciency of a service-oriented enterprise by developing an information system with an algorithm for detecting signifi cant factors. The study aims to develop an algorithm for detecting factors that can help an enterprise to improve its effi ciency.
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