노인학습자를 위한 평생교육 학습튜터 챗봇의 학습설계 전략에 관한 탐색 연구

Abstract

Objectives The purpose of this study is to derive implications for for the applicability of chatbots and learning design from the point of view of lifelong learning to provide personalized educational services to the elderly by using chatbot, one of the core technologies that are receiving the most attention recently. Methods To achieve the objective, a prototype of a chatbot that serves as a learning tutor for elderly learners was developed and an empirical evaluation study was conducted by using it. First, based on the analysis of previous studies for the development of the prototype of the chatbot, the learning strategies was designed in the introduction-learning activities-closing parts of a learning process, and various methods of learning content types and class reflection strategies were designed. Using the chatbot, heuristic evaluation for 5 experts and user experience evaluation for 11 elderly learners were conducted. Results As a result of the study, this study identified the positive potential for usefulness, value, and learning continuity of the lifelong learning tutor chatbot for elderly learners and implications for learning design strategy were derived. Conclusions This study is significant in that it provided an empirical evaluation and implications for the use of chatbots as a lifelong learning tool for elderly learners.