Abstract
The growth of the e-commerce based on the development of ICT technology has grown more explosively due to the aftermath of social distancing caused by the spread of COVID-19. Because of the rapid increase of global express cargo since 2020, Global express service problems are detected from the major ports and airports in all countries. This phenomenon is expected to continue for the time being due to the proliferation of non-face-to-face transactions and an increase in diverse consumer demand. Global express service is the industry most affected by the delay of global logistics services, and various problems such as delay in delivery as well as sales of counterfeit goods, product damage, and tariffs are being pointed out. In particular, as the purchasing agency of overseas products spreads in domestic online shopping malls, not only consumers but also various entities that provide express services are faced with various problems. Accordingly, the Korean government is seeking various solutions, but there is a limitation in that it cannot take into account the characteristics of various entities participating in global express services. In this study, we define gobal express service as a standard process from the perspective of the global supply chain, and identify possible risk factors in 9 stages from the stage of ordering overseas products to receiving the goods after arriving at Incheon International Airport, the possible risk factors were identified in 9 stages to determine their relative importance. In addition, based on the survey results of those who have experienced direct purchases overseas and those involved in global express service, risk factors with high priority were compared and analyzed from the perspective of the participants. Based on this, the damage of the top 10 risk factors is divided into 4 categories : Reliability/Trust, Lead Time, Cost, and Quality/Safety. Countermeasures in terms of policy, system, and service operation were presented for each risk factor.
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