호텔 종사자의 지각된 조직공정성과 경력정체, 심리적 계약 간 관계 연구

Abstract

This study aims to analyze the structural relationship among perceived organizational justice, career plateau and psychological contract intention by hotel employees based on rapidly changing employment circumstances and rapidly growing management characteristics of hotel industry in recent years. For actual proof analysis, I have extracted 214 samples through a survey performed on employees of tourist hotels located in Seoul, and analyzed basic data and structural equation model by using SPSS 23.0 and AMOS 23.0. As a result, the following implications were drawn. First, perceived organizational justice by hotel employees was analyzed to have positive(+) effect on the career plateau; secondly, content plateau among subordinate concepts of career plateau was analyzed to have positive(+) effect on the psychological contract; third, the procedural justice was analyzed to have no meaningful effect on the career plateau. Consequently, this study found conflicting result with the existing studies which claim that hotel employees who perceive career plateau have negative effect on their attitude toward organization and job intention; this result explains the importance of job stability perceived by employees in recent management environment, and suggests that career plateau with justice could take positive role in subjective and psychological continuous relationship orientation issues that employees have against hotel company.