Психологические особенности обучения переговорной деятельности в системе дополнительного профессионального образования

Abstract

In the article, the authors consider the need for timely updating the content of training programs and improving the skills of negotiating subjects, taking into account the rapidly changing conditions of professional activity. The use of situational, system-situational approaches in training contributes to the formation of professional competences among negotiators and the development of professionally important qualities necessary for effective implementation of negotiating activities in various professionally significant situations. Collection and analysis of empirical material was carried out in several stages from 1995 to 2014, and included a survey of employees of law enforcement agencies and the conduct of a systematic analysis of the bank in 1705 problem situations. Based on the analysis of the bank of crisis situations in the negotiation process, depending on the characteristics of the negotiating situation, priority strategies and possible crisis zones are singled out, which makes it possible to effectively implement anti-crisis talks. Vocationally important negotiating situations and ways of formation of negotiating competence in the process of preparation and retraining have been determined.