Abstract
The need for this study arose against the background of the analysis of numerous publications, standards and identification of contradictions affecting vital problems of assessing the efficiency and effectiveness of the quality of work and services in the air transport industry. The analysis of theoretical and practical approaches in the studied area was carried out for solving the main task which is the development of correct terminology and practical introduction of the conceptual apparatus into new methodological approaches to creation and implementation of an integrated safety management system for an aviation service provider.
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