ПЕРСПЕКТИВЫ ИСПОЛЬЗОВАНИЯ ЦИФРОВЫХ ТЕХНОЛОГИЙ В СФЕРЕ ГОСУДАРСТВЕННЫХ УСЛУГ И УПРАВЛЕНИЯ

Abstract

The relevance of the study lies in the fact that the modern state should make the process of citizens' appeal to state and local authorities more convenient, access for citizens and organizations to services provided by the state and local authorities, and accelerate the decision-making process by state and local authorities. at the request of citizens and organizations. Purpose: generalization of the main approaches to understanding digital technologies in the field of public services in order to study the prospects for their use in the future. The research methodology in the work includes general scientific methods (analysis, synthesis, comparison) and special scientific methods (analysis of regulatory legal acts, comparative legal analysis, etc.). Research objectives: to study the understanding of public services and the digital technologies used in this area, their application in the world, on the basis of which the main prospects for the development of the use of digital technologies in this area are outlined, taking into account world experience. Scope of the results: applied research in the field of digitalization of public services. Conclusions: in view of the constant development of digital technologies and the growing use of these technologies by the population, there is a need to study the prospects for their use in the field of public services.