호텔종사원이 지각하는 감성지능이 직무성과에 미치는 영향에 있어 상사의 감성지능 조절효과

Abstract

In the middle of recent changing business environment,it is more important than anything else for each company to secure and manage human resources equipped with core competencies in order to sustain its competitiveness and achieve high business performance. Particularly in the hospitality industry including hotels where human services are the foundation of the business, dependency on human resources is quite high. Therefore, research is required on emotional intelligence emphasizing effectiveness in the affective aspect of human resource management as one of strategies to secure and manage highly competent human resources. This study is focused on the relationship between emotional intelligence perceived by hotel employees and job performance. After a close review on moderating effects of leader's emotional intelligence, the variable that manages effect relationship between emotional intelligence and job performance. Empirical analysis to achieve the purpose of this study has concluded the following results: First, the higher the perception of emotional intelligence, the higher the job performance. Secondly, leader's emotional intelligence is found to have moderating effects on influence of emotional intelligence perceived by hotel employees on job performance.