팀 인력다양성이 팀효과성에 미치는 영향에 대한 연구 - 갈등과 성찰성의 매개효과 -

Abstract

Workforce diversity is important issue on business today. The purpose of this study is to know effects of team workforce diversity on team effectiveness. The diversity is classified social-category diversity(sex, age, tenure), information diversity(major, job position, function), value diversity. The study looks how each diversity affect the team effectiveness(team satisfaction, team commitment, team innovation) and examines the mediating effect of conflict and reflexivity on the process. A survey of 66 team leader and member(total 439) at corporate institutes show that some diversity had a positive impact on team effectiveness. First, among social-category diversity , sex diversity and tenure diversity are positively related to team effectiveness. Information diversity is are positively related to team effectiveness. Value diversity is not significant on team effectiveness. Second, social-category and value diversity are positively related to relation conflict and task conflict and age diversity, tenure diversity, job position diversity, function diversity are positively related to relation reflexivity. Third, task conflict mediate the relationship between diversity(social-category, value) and team effectiveness(team innovation) and reflexivity mediate the relationship between diversity(information) and team effectiveness(team satisfaction, team commitment, team innovation). Last, I executed structural analysis to know clear relation between variable. This analysis show task conflict is mediate between diversity and reflexivity and then reflexivity is positively related to team effectiveness. this indirect effects are significant. Diversity directly or indirectly has an effect on performance. Companies must be conduct a long-term management of diversity. It should be performed in terms of the strategic human resource management.