Abstract
The adoption of robotic technologies and artificial intelligence is having a significant impact on service businesses. The transformation of work activity and personnel remains the subject of numerous discussions, which determines the relevance of empirical research in this area. The article presents some results of studying the attitude of the Russian hotels’ employees to the possibility of working together with robotic technologies. A self-completion questionnaire was used as a primary data collection tool. 167 forms were completed and were suitable for analysis, the data of which were analyzed using the SPSS software. The results showed that while employees agreed to interact with robotic technologies and indicated that robots are helpful, enjoyable, and productive, they also had concerns that robots would control all work. In addition, the widespread introduction of robots will lead to social problems such as loss of contact with people, which can have a negative impact on psychosocial well-being in the workplace. The results of the study are of practical importance for the owners and managers of enterprises in the hospitality industry and necessitate further in-depth study of the human-machine collaboration in the service sector.
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