Abstract
The purpose of this study was to understand the turnover experiences of millennials who worked at casinos in Jeju. The study applied a phenomenological research method to examine the meanings of the employees‘ turnover experiences. In-depth interviews were conducted with open questions so that respondents could freely express their thoughts. As a result, four components and 14 sub-components were derived. The components were identified as "How I decided to quit the job", "Why I hesitated to quit the job", "Preparation and learning for quitting the job", and "Life after quit the job". Millennial employees had many reasons for deciding to quit jobs: their desire for self-growth was reflected, and they had practical problems in the decision-making process. Therefore, in the context of the labor-intensive service industry, casino companies need to actively improve human resource management in terms of internal marketing in consideration of high turnover.
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